Open Metrics
Our numbers, publicly.
We publish what we can. Updated periodically; last updated April 2026.
We are a small, early-stage company. Some numbers are deliberately not published: see the bottom of this page for what we don't share and why.
Impact
Total Forwards handled
Cumulative since February 2025 go-live. A Forward = a return that went directly from consumer A to consumer B.
Total CO₂ saved
310g CO₂ saved per Forward × total Forwards. ISO-standard methodology.
Sender adoption rate
Share of eligible consumers who choose Forwarding over a conventional return. Live data, Kuyichi 2025.
Buyer satisfaction rating
Average rating from buyers who received a Forwarded item. Live data, 2025.
Items Forwarded in good condition
Share of Forwarded items that received a positive or neutral buyer rating. Live data, 2025.
Fraud cases recorded
Cases of confirmed fraud (own-Forward, collusion) across all live client transactions to date.
Product
Clients live
Kuyichi (live since Feb 2025). Oilily onboarding on Shopify + Returnless, expected go-live 2026. Studio Anneloes onboarding on BigCommerce + Microsoft Dynamics 365 Business Central. ANWB go-live agreed. Won eBay's pitching contest March 2026; pilot scoping in progress.
Enterprise contests won
Won eBay's pitching contest in March 2026. Pilot scoping in progress; exact pilot shape TBD.
Platforms supported
Shopify, Magento, BigCommerce, Salesforce Commerce Cloud, Returnless. Bleckmann Return Portal integration-ready.
Current API version
Released April 2026. See changelog for details.
Average time to go live
From signed agreement to first live Forward. Supported platforms only.
Research
Peer-reviewed papers
Eruguz, Van Heijst et al., Omega 128, Elsevier, 2024. Algorithm validated, up to 44% warehouse return reduction.
Supporting independent papers
Roichman et al. (2024), Marriott et al. (2024), European Environment Agency (2024).
Company
Founded
Rotterdam, Netherlands.
Team size
2 co-founders, 2 developers, 1 sales agent, 1 developer. Plus advisory board.
Funding type
MIT R&D subsidy, Mastercard Strive EU Innovation Fund, SoTecIn Factory, Provincie Zuid-Holland.
What does "equity-free" mean?
We have not taken venture capital investment. We are funded through grants and programme support. This means no investor pressure to grow at the expense of product quality or client outcomes.
Uptime
99.9%
Last 90 days
API and return portal uptime. Monitored continuously.
What we don't publish, and why
Monthly recurring revenue
We are a private company and this is commercially sensitive. We share it with investors and serious enterprise prospects under NDA.
Individual client return volumes
Client confidentiality. We do not share operational data about specific clients without their permission.
Full prospect pipeline
Some prospects prefer not to be named publicly while they are evaluating. We respect that.
Detailed algorithm parameters
The algorithm is our core IP. The academic paper describes the methodology; the specific parameters are confidential.
Think we should publish something we don't? Tell us.
Last updated: April 2026. We aim to update this page monthly. Numbers marked as live data are pulled from our production systems.